General Purpose: Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services. Main Job Tasks and Responsibilities: • deal directly with customers either by telephone, electronically. respond promptly to customer inquiries. • handle and resolve customer complaints. direct requests and unresolved issues to the designated resource • manage customers' accounts support activity. • keep records of customer interactions and transactions Education and Experience • First/ second year students / High school diploma, general education degree or equivalent • knowledge of customer service principles and practices • knowledge of administrative procedures • numeric, oral and written language applications Key Competencies • interpersonal skills • communication skills - verbal and written • attention to detail and accuracy • data collection and ordering • customer service orientation • adaptability • initiative • stress tolerance • able to work in shifts (9 hours per shift) Qualifications • Previous customer service experience advantage • Interpersonal communication skills • Languages: Japanese/ Russian - advantage Excellent English - Must